Helpdesk & remote support
Locked accounts, broken printers, a laptop that will not join the network. Most issues are fixed remotely inside the same business day.
For office, corporate & professional teams
Enterprise-Grade IT Support & Communications For Local Offices
Your staff should never have to think about IT. We keep the desktops, servers, network and phone system running, and we answer when something breaks. One predictable monthly plan per user — no per-ticket billing, no surprise invoices, no waiting three days for a password reset.
What's included
Everything an office actually needs
A complete scope, not a list of billable extras. This is the work that keeps a front office running, and it is all inside the monthly plan.
Endpoint monitoring & patching
Every workstation watched for disk health, antivirus and failed updates. Operating system and application patches tested and deployed on a schedule.
Email & account administration
New hires provisioned, departures locked down, shared mailboxes and distribution lists managed, MFA enforced across the organization.
VoIP phone systems
Business phone systems installed and supported: call routing, auto-attendants, voicemail-to-email, softphones and desk handsets.
Network, server & cloud
Firewalls, switches, Wi-Fi and file servers configured and documented, with Microsoft 365 or Google Workspace administration.
Backup & recovery
Critical data backed up on a verified schedule, with restore testing so you find out a backup is broken before you need it.
Sound familiar?
The six things that cost an office a week
If two or more of these are true, you are already paying for managed IT — just in payroll and lost hours instead of a plan.
- Someone is locked out and nobody knows who to call
- Updates reboot machines in the middle of the workday
- The printer works for one person and not the other
- Nobody can find the password for the alarm or the router
- New hires wait two days for an email account
- The only backup is the one person who "knows where things are"
Managed IT packages
Simple, predictable IT support plans
Pricing is per user, per month, with a seat minimum so we can staff your account properly. Every plan includes the helpdesk, proactive monitoring and a named engineer who knows your setup.
Starter
For very small teams that just need someone to call when something breaks.
$79/ user / month
3-seat minimum · up to 5 users · from $237/mo
- ✓ Remote helpdesk (business hours)
- ✓ Endpoint monitoring & antivirus
- ✓ OS & software patching
- ✓ Email & account administration
Remote-only. On-site visits available at standard hourly rates.
Choose StarterEssential
For small teams and startups that need dependable day-to-day support.
$99/ user / month
5-seat minimum · up to 10 users · from $495/mo
- ✓ Remote helpdesk (business hours)
- ✓ Endpoint monitoring & antivirus
- ✓ OS & software patching
- ✓ Cloud backup for critical data
- ✓ Email & account administration
- ✓ Monthly health report
Business
For established offices that need on-site support and a real SLA.
$139/ user / month
10-seat minimum · up to 40 users · from $1,390/mo
- ✓ Everything in Essential
- ✓ On-site support included
- ✓ VoIP phone system management
- ✓ Server & network administration
- ✓ Priority response & escalation
- ✓ Quarterly strategy review
Enterprise
For multi-site organizations that need a documented SLA.
Customtailored quote
40+ users · multi-site · SLA-backed
- ✓ Everything in Business
- ✓ Multi-site & multi-state coverage
- ✓ Documented SLA & reporting
- ✓ Dedicated account engineer
- ✓ Vendor & procurement management
- ✓ Security & compliance review
Hourly & project work
When it isn't covered by a plan
Project work, cabling, one-off migrations and anything outside the plan is quoted before it starts.
General IT & Networking
$150/ hour
Senior systems engineering, network troubleshooting, server and firewall work.
VoIP & Phone Projects
Quotedper project
System installs, number porting and handset rollouts are scoped and priced up front.
After-Hours & Emergency
1.5×standard rate
Evenings, weekends and holidays. Priced at $225/hr, quoted before we start.
- ✓ 2-hour minimum on all on-site visits — covers travel anywhere in the Miami Valley.
- ✓ Quoted up front. You approve the number before any work begins — no open-ended hourly surprises.
- ✓ No long onboarding. Most accounts are fully documented and monitored inside the first two weeks.
How it works
From first call to fully managed
Assessment
We walk your office, inventory every device and account, and tell you what is actually at risk.
Plan & quote
You get a written scope and a per-user number. No pressure, no scripted sales call.
Onboarding
Monitoring installed, patching scheduled, documentation written, phones and network tidied up.
Ongoing support
Your team calls one number. We handle the ticket, the vendor and the follow-up.
Local, and actually local
A Dayton engineer, not a ticket number
URang is owner-operated out of Dayton. There is no storefront and no call center — we come to you. That is the whole point: when a switch dies at 4:40 on a Friday, the person who answers is the person who drives over.
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Based in Dayton, OhioServing Kettering, Beavercreek, Centerville, Miamisburg, Springboro and the wider Miami Valley.
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One accountable partnerDesktops, network, servers, phones and cloud — no juggling three vendors who blame each other.
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Business-hours helpdesk, 24/7 monitoringReal support Monday to Friday, 8:00 AM to 5:00 PM. Monitoring never sleeps.
Recent work
Systems we have straightened out
Networks, phone systems and servers that were holding an office back — and what it took to settle them. The full write-ups, with photos, live in the project log.
Questions
Office IT & VoIP — FAQ
Do we have to sign a long contract?
Plans are month to month unless you want a term for budgeting. We would rather earn the renewal than lock you into it.
What happens when something breaks after 5 PM?
Monitoring still runs and critical alerts page us. After-hours work is billed at 1.5× the standard rate and quoted before we begin.
Can you take over from our current provider?
Yes. We document what exists, identify what is unmanaged, and migrate monitoring and patching without an outage.
Do you support Microsoft 365 and Google Workspace?
Both, including tenant administration, licensing, MFA enforcement and mailbox migrations.
Get started
Tell us what is breaking
Send a note and we will come back with a straight answer: what we would do, what it costs, and whether a plan is even worth it for your size.
- (937) 226-9466Dayton & the Miami Valley
- (989) 286-5123Michigan
- urang@urangit.comQuotes, drawings and attachments
- Mon–Fri 8:00 AM – 5:00 PM24/7 emergency support
Ready to stop being your own IT department?
Tell us what is happening and we will tell you how we would approach it. No pressure, no scripted sales call.